Job Description
Immediate Openings for Customer Service Champions! Join Tampa Connect Solutions' dynamic call center team and launch your career today. We're seeking energetic professionals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and a vibrant work environment.
Why Tampa Connect Solutions? We prioritize growth, offer paid training, and provide advancement opportunities for dedicated team members. Enjoy our modern downtown Tampa office with free parking and flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT)
- Collaborate with team members to optimize service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication & problem-solving skills
- Ability to multitask in fast-paced environment
- Proficient with Windows applications
- Flexible availability including weekends
- Background check/drug screen required
- Positive attitude with service-oriented mindset