Job Description
Join our award-winning team as a Work-From-Home Call Center Representative in Charlotte, NC! We're urgently hiring empathetic professionals to deliver exceptional customer experiences. Enjoy flexible scheduling, competitive pay, and comprehensive benefits while making a real impact. No commute required – just a reliable internet connection and your dedication to service excellence. Apply today and start your remote career journey!
What We Offer:
- Full-time remote position with performance bonuses
- Health, dental, vision, and 401k benefits
- Paid training and career advancement opportunities
- Equipment stipend for home office setup
- Generous PTO and company holidays
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex escalations
- Participate in ongoing training and quality assurance
- Maintain product knowledge across service offerings
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet and quiet workspace
- Proficient with Microsoft Office and CRM software
- Must reside in NC or Virginia
- Ability to work flexible shifts including evenings/weekends