Job Description
Immediate Openings! Join our dynamic team at ConnectFirst Solutions' exclusive hiring event for Call Center Representatives in Houston, TX! We're urgently seeking customer-focused professionals to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment.
Why Join Us?
• Starting pay up to $24/hour + performance bonuses
• Medical, dental, and vision insurance
• Paid training and career advancement programs
• Flexible scheduling options
• Modern downtown Houston workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM software (Salesforce/Zendesk)
- Meet/exceed performance metrics (call volume, quality scores)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service efficiency
- Adhere to compliance protocols for sensitive data handling
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM platforms
- Flexible availability including evenings/weekends
- Positive attitude under pressure