Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in Sacramento's thriving call center industry. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a supportive, tech-enabled environment. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team leads to improve service protocols
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software applications
- Resilience under pressure and problem-solving aptitude
- Flexibility to work evenings/weekends (rotational schedule)
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening