Job Description
Join our award-winning customer experience team at ConnectSphere Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic call center careers in sunny San Diego. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical and billing issues using CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in Salesforce database
- Collaborate with support teams to escalate complex cases
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings/weekends based on business needs
- Basic computer proficiency (typing 35+ WPM)