Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated Call Center Representatives in San Francisco. This is your opportunity to launch a dynamic career with competitive benefits, growth opportunities, and a vibrant team environment. No experience necessary – we provide comprehensive training!
Why Join Us?
• Competitive hourly wages + performance bonuses
• Comprehensive health/dental/vision benefits
• 401(k) with company match
• Career advancement paths
• Modern downtown workspace near BART
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing, MS Office)
- Positive attitude and problem-solving mindset
- Flexible availability including evenings/weekends
- Must pass background check and drug screen