Job Description
Join our award-winning customer experience team in Kansas City and make an immediate impact! Nexus Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional support to our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits package, and career growth opportunities. We're hiring immediately for our expanding support center – no experience required, just a dedication to excellence.
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction and first-call resolution metrics
- Participate in ongoing product training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed