Job Description
Join our award-winning team at Global Customer Solutions Inc. as a Call Center Representative! We're urgently hiring motivated individuals to deliver exceptional customer experiences in our state-of-the-art San Diego facility. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture. Don't miss this opportunity to launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Problem-solving and conflict resolution abilities
- Flexible availability including weekends
- Proficient in English (bilingual Spanish a plus)
- Pass background check and drug screening