Job Description
Join our award-winning customer support team in the heart of San Francisco! We're urgently hiring passionate individuals to deliver exceptional service to global clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown work environment. Immediate openings with flexible scheduling options and rapid advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex issue escalation
- Participate in ongoing product training programs
Qualifications
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required