Job Description
Immediate Opening! Join our award-winning call center team in Tampa, FL and launch your career today!
We're seeking passionate Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. No experience necessary—comprehensive training provided! Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement.
Why Join Us?
- Sign-on bonus of $1,000 after 90 days
- Health/dental/vision insurance starting Day 1
- Tuition reimbursement program
- Modern downtown Tampa workspace with free parking
Responsibilities
- Handle 50-80 daily calls with empathy and professionalism
- Resolve customer inquiries using CRM software (Salesforce training provided)
- Meet/exceed quality metrics (CSAT >90%, AHT <180 sec)
- Document interactions accurately in compliance protocols
- Collaborate with support teams to resolve escalations
- Participate in monthly performance reviews and coaching
Qualifications
- High school diploma or equivalent required
- Clear background check and drug screening
- Proficient in English (written/spoken)
- Ability to type 35+ WPM
- Flexible availability (weekends/holidays required)
- Strong problem-solving and conflict resolution skills
- Previous customer service experience preferred