Job Description
Join our award-winning customer service team in Raleigh! We're urgently hiring motivated Call Center Representatives for immediate start positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. No weekends or holidays required!
Why Join Us? Modern facility with free parking, performance bonuses, paid training, and advancement paths to team lead/supervisor roles. Perfect for career changers or experienced professionals seeking stability.
Responsibilities
- Handle 80-100 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with team leads for complex issue escalation
- Participate in weekly coaching sessions and training modules
- Maintain strict compliance with privacy regulations (HIPAA/FERPA)
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Exceptional active listening and problem-solving skills
- Ability to work flexible shifts (including evenings)
- Background check and drug screen required
- Must be authorized to work in the US