Job Description
Join our award-winning remote call center team in Oakland, CA! We're urgently hiring passionate Customer Service Representatives to deliver exceptional support from home. As a key member of our dynamic team, you'll resolve customer inquiries, build lasting relationships, and drive satisfaction through every interaction. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a supportive virtual environment. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams on complex cases
- Participate in ongoing training and development programs
Qualifications
- 1+ years call center or customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- High-speed internet connection and quiet home office
- Ability to work independently and manage time effectively
- Flexible availability including evenings/weekends
- California residency required (Oakland area preferred)