Job Description
Join our award-winning call center team and make a real impact from the comfort of your home! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to clients across Louisville, KY and Ohio. This remote role offers competitive pay, comprehensive benefits, and career growth opportunities. No commute, no office politics – just flexible, meaningful work with industry-leading training.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads on complex escalations
- Participate in ongoing product training sessions
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts (evenings/weekends)
- Type minimum 35 WPM with high accuracy
- Positive attitude and problem-solving mindset