Job Description
Join ConnectSphere Solutions for our urgent hiring drive! We're immediately placing Call Center Representatives across Boston, MA and Ohio locations. This high-impact role offers rapid onboarding and career growth in a dynamic customer service environment. No experience required—comprehensive training provided. Competitive pay, flexible scheduling, and immediate start available. Apply today to join our award-winning team!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with escalation teams for complex issues
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Windows OS and basic typing (35+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Passion for delivering exceptional customer experiences