Job Description
Join our elite customer support team at NexusConnect Solutions during our Urgent Hiring Event for Chat Support Specialists in Denver, PA! We're seeking passionate individuals to deliver exceptional digital customer experiences through live chat platforms. This is your chance to launch a rewarding career with competitive benefits, flexible scheduling, and rapid advancement opportunities.
As a Chat Support Agent, you'll be the first point of contact for our tech-savvy clients, resolving inquiries with speed and precision. Our Denver facility offers modern workspaces, comprehensive training, and a collaborative team environment. Immediate start dates available for qualified candidates!
Responsibilities
- Deliver real-time customer support via live chat for software and tech products
- Resolve technical issues, billing inquiries, and account management requests
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with Tier 2 support teams for complex escalations
- Proactively identify opportunities to improve customer satisfaction scores
- Participate in bi-weekly training on product updates and communication techniques
- Adhere to SLA targets with average response time under 30 seconds
Qualifications
- 1+ years of customer support experience (chat/phone preferred)
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Proficient in CRM software (Zendesk/Salesforce) and chat tools
- Strong problem-solving skills with ability to multitask
- Available for evening/weekend shifts during peak hours
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Reliable transportation to our Denver, PA facility