Job Description
Join our elite customer support team at TechConnect Solutions Inc. during our urgent hiring event for Chat Support Agents in Charlotte, NC! We're seeking passionate individuals to deliver exceptional digital experiences to our global client base. This is your chance to launch a rewarding career in a dynamic, fast-paced environment with immediate start dates and competitive benefits. Don't miss this limited-time opportunity!
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple digital platforms
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Maintain 95% customer satisfaction through personalized solutions
- Adhere to SLA targets and performance metrics
- Contribute to knowledge base improvements and training materials
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in digital channels
- Exceptional typing speed (60+ WPM) with 95% accuracy
- Proficiency in CRM platforms (e.g., Zendesk, Salesforce)
- Strong problem-solving and multitasking abilities
- Available to work flexible shifts including weekends
- Must pass background check and drug screening