Job Description
We're urgently hiring passionate Chat Support Agents to join our elite client team in Chicago! This is an immediate-start opportunity for dynamic professionals who excel in fast-paced digital environments. As a key member of our customer experience squad, you'll resolve inquiries through live chat while delivering exceptional service that drives loyalty and satisfaction. Join our innovative team where your communication skills make a real impact!
Responsibilities
- Deliver real-time customer support via live chat with 95%+ satisfaction rates
- Resolve product inquiries, technical issues, and billing concerns efficiently
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex escalations within SLAs
- Proactively identify opportunities to enhance customer experience workflows
- Maintain comprehensive product knowledge through continuous training modules
- Support high-volume chat queues while maintaining quality standards
Qualifications
- Minimum 2 years experience in digital customer support/chat environments
- Proven typing speed of 60+ WPM with exceptional grammar/punctuation
- Expertise in CRM platforms (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities with de-escalation expertise
- Availability for flexible shifts including weekends/holidays
- Proficiency in Microsoft Office and multi-tasking tools
- Associate degree or equivalent technical certification preferred