Job Description
Join our dynamic team as a Chat Support Agent and become the face of our brand! We're urgently seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. This is your opportunity to launch a rewarding career in San Jose with immediate start and competitive compensation. If you thrive in fast-paced environments and possess stellar problem-solving skills, apply now!
Responsibilities
- Provide instant, professional support via live chat for customer inquiries and technical issues
- Resolve product/service problems efficiently while maintaining positive customer rapport
- Document interactions accurately in our CRM system and escalate complex cases
- Collaborate with cross-functional teams to improve support workflows
- Meet/exceed performance metrics for response time and resolution rate
- Continuously update product knowledge through training modules
- Contribute to knowledge base articles for recurring issues
Qualifications
- Minimum 1 year customer service experience (chat support preferred)
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM tools (Zendesk/Intercom)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent (college degree a plus)
- Available for flexible shifts including weekends
- US work authorization and reliable internet connection