Job Description
Join our award-winning customer support team as an urgent Chat Support Agent! We're seeking motivated individuals in Columbus, OH to provide exceptional digital customer experiences. No prior experience required – we offer comprehensive paid training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive remote-first culture. Help shape the future of customer service while building valuable tech skills.
Why Choose TechFlow?
- Free industry certification program
- Performance-based quarterly bonuses
- Health/dental/vision benefits (full-time)
- Professional development stipend
- Collaborative remote work environment
Responsibilities
- Deliver real-time chat support via web and mobile platforms
- Resolve technical issues and product inquiries efficiently
- Maintain detailed customer interaction records
- Collaborate with cross-functional teams on complex cases
- Continuously improve response times and satisfaction metrics
- Participate in ongoing training and skill development
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- Strong written communication skills (type 40+ WPM)
- Proficient with web browsers and basic software
- Customer service mindset with empathy and patience
- Ability to multitask in fast-paced environments
- Reliable internet connection and quiet workspace
- Must be available for paid training (4 weeks, M-F 9am-5pm)
- Ohio residency required