Job Description
Join our award-winning support team and become the digital voice of our brand! We're urgently hiring Chat Support Specialists in Austin for immediate onboarding. As a key customer touchpoint, you'll resolve inquiries instantly via live chat while working in our modern downtown office. Enjoy competitive pay, comprehensive health benefits, and career growth opportunities in Austin's thriving tech scene. No weekends or nights!
Responsibilities
- Deliver real-time support via live chat for 50+ daily customer inquiries
- Resolve technical issues, billing questions, and product guidance efficiently
- Maintain 95% customer satisfaction score with personalized solutions
- Collaborate with Tier 2 teams using Zendesk and Salesforce platforms
- Document interactions and identify trends for process improvements
- Participate in daily huddles to align on customer feedback
Qualifications
- 1+ years customer service experience (chat/email preferred)
- 70+ WPM typing speed with 98% accuracy
- Proficiency in CRM tools (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree preferred)
- Must be authorized to work in the US