Job Description
Join our award-winning support team in Chicago! We're urgently hiring Chat Support Specialists to deliver exceptional customer experiences through real-time digital channels. This is your opportunity to launch a rewarding career in customer service with immediate start and competitive benefits.
What We Offer:
- Comprehensive training program
- Health/dental/vision benefits
- Performance-based bonuses
- Flexible remote options post-training
- Clear career advancement path
Responsibilities
- Handle high-volume customer inquiries via live chat within 30-second response time
- Resolve technical issues, billing questions, and product inquiries
- Maintain detailed documentation in CRM systems
- Collaborate with escalation teams for complex problem resolution
- Adhere to quality standards and customer satisfaction metrics
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- Proven chat support or digital communication skills
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency in Zendesk/Salesforce platforms
- Exceptional written communication skills
- Ability to multitask in high-pressure environments
- Associate degree or equivalent experience
- Available for flexible shifts including weekends