Job Description
Immediate Start Available! Join ConnectLive Solutions as a Chat Support Specialist and become the voice of our clients. We're urgently hiring passionate individuals in Chicago, IL and Ohio to deliver exceptional customer experiences through real-time chat platforms. This is your chance to launch your customer service career with a forward-thinking company that values growth and work-life balance. Training provided – no prior experience required!
Why Join Us? • Competitive hourly pay + performance bonuses • Flexible remote/hybrid options • Comprehensive benefits package (health/dental/vision) • Clear career advancement path • Collaborative team environment • Paid time off and holidays
Responsibilities
- Respond to customer inquiries via live chat with professionalism and speed
- Resolve technical issues, billing questions, and product concerns
- Maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily chat volume and customer satisfaction targets
- Continuously improve product knowledge through training modules
- Provide feedback to enhance chatbot and support processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 60+ WPM typing speed with exceptional accuracy
- Strong written communication skills in English
- Ability to multitask in fast-paced digital environments
- Customer service mindset with patience and empathy
- Basic computer proficiency and internet reliability
- Available for immediate onboarding (within 72 hours)
- No criminal background required