Job Description
Join TechConnect Solutions' elite customer support team! We're urgently hiring Chat Support Specialists for our Denver headquarters. This is your chance to launch a rewarding career in tech support with competitive pay, comprehensive benefits, and immediate start. Our hiring event offers on-the-spot interviews for qualified candidates passionate about delivering exceptional digital customer experiences.
As a Chat Support Specialist, you'll be the first point of contact for our global client base, resolving technical inquiries via live chat with speed and precision. We provide paid training, career advancement pathways, and a collaborative work environment. Don't miss this opportunity to join an industry leader!
Responsibilities
- Respond to customer inquiries via live chat with <60-second response times
- Diagnose and resolve technical issues (software, hardware, connectivity)
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 support teams for complex escalations
- Proactively identify upsell opportunities for service enhancements
- Adhere to SLA metrics for customer satisfaction scores
- Participate in weekly training sessions on new technologies
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat/phone/email)
- 40+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Technical aptitude for troubleshooting Windows/macOS/iOS
- Excellent written communication with neutral accent
- Ability to multitask in fast-paced digital environments
- Available for on-site hiring event on October 15th