Job Description
Join Our Remote Team Immediately! ConnectCare Solutions is urgently hiring Local Chat Support Specialists to deliver exceptional customer experiences from home. If you're a patient problem-solver with excellent communication skills, this is your chance to make an impact while enjoying flexible remote work in the Fort Worth area.
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and product questions efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed customer satisfaction targets (CSAT >90%)
- Participate in weekly training sessions on new products
- Identify trends for process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (chat support preferred)
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk/Salesforce CRM platforms
- Strong problem-solving and conflict resolution skills
- Reliable home office setup with high-speed internet
- Must reside in Fort Worth, TX or Illinois region
- Flexible availability including weekends/holidays