Job Description
Join our dynamic remote team as an Urgent Chat Support Specialist! ConnectHub Solutions is seeking passionate individuals to deliver exceptional customer experiences through live chat. Enjoy the flexibility of working from home while making a real impact in Fort Worth's thriving tech scene. No commute, no office politics—just meaningful support and growth opportunities. Apply today to start your journey!
Responsibilities
- Resolve customer inquiries via live chat with speed and empathy
- Maintain detailed records of interactions in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities for premium services
- Adhere to strict SLA metrics and quality standards
- Participate in continuous training on new products/processes
- Support peak demand periods with flexible scheduling
Qualifications
- 1+ years experience in customer support/chat environments
- Exceptional typing speed (60+ WPM) with accuracy
- Strong problem-solving and conflict resolution skills
- Proficiency with Zendesk, Intercom, or similar platforms
- High-speed internet connection and quiet home office
- Ability to work rotating shifts including weekends
- Associate degree or equivalent experience preferred
- Spanish bilingualism a significant plus