Job Description
Join our dynamic team at ClientFirst Solutions, where customer satisfaction drives innovation! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our diverse clientele. This immediate-start opportunity offers a collaborative environment with growth potential and competitive compensation. If you thrive in fast-paced settings and excel at problem-solving, apply now to become part of Baltimore's premier service team!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% resolution rate
- Resolve billing, technical, and product issues using Salesforce CRM
- Document interactions and maintain accurate case histories
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous training to enhance product knowledge
- Identify process improvement opportunities for service efficiency
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across multiple communication channels
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; degree preferred
- Must pass background check and drug screening
- Flexible availability including evenings/weekends