Job Description
Immediate Openings! Join Our Award-Winning Team!
CustomerFirst Solutions is urgently hiring passionate Customer Service Representatives for our Cleveland, OH location. We're hosting a exclusive hiring event on October 15th at our downtown headquarters. This is your chance to launch your career with a company ranked #1 for employee satisfaction!
Why You'll Love Working Here:
- Competitive hourly pay with weekly bonuses
- Comprehensive benefits (Day 1!)
- Clear career advancement paths
- Modern, collaborative workspace
- Free parking and transit reimbursement
Hiring Event Details:
When: October 15, 2023 | 9:00 AM - 4:00 PM
Where: 456 Innovation Drive, Cleveland, OH 44101
What to Bring: Resume, photo ID, and references
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries and technical issues with 95% first-contact resolution
- Document cases in Salesforce with 100% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain 4.8/5 CSAT score through empathetic communication
- Participate in weekly training on new product features
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Typing speed of 45+ WPM with 98% accuracy
- Exceptional conflict resolution skills
- Ability to work flexible shifts including weekends
- Passion for helping others and problem-solving