Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland, OH! We're urgently hiring compassionate professionals with paid training to deliver exceptional support to our community. This is your chance to build a rewarding career in customer service with growth opportunities and competitive benefits. No experience necessary – we provide comprehensive training to set you up for success!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in our customer database
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Empathy and patience in customer interactions
- Reliable transportation to downtown Cleveland location
- Must pass background check and drug screening
- Previous customer service experience preferred but not required