Job Description
Immediate openings for Customer Service Representatives in Columbus! Join our dynamic team at Columbus Customer Solutions and become part of a company that values growth and employee success. We're hosting an exclusive hiring event to fill multiple positions with competitive benefits, flexible scheduling, and rapid advancement opportunities. If you're passionate about helping people and thrive in a fast-paced environment, this is your moment to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Process transactions, orders, and returns accurately within SLA requirements
- Document all interactions in CRM systems ensuring data integrity
- Collaborate with support teams to resolve complex issues
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends