Job Description
Immediate Start Available for Detroit & New York Customer Service Roles! Join our award-winning team as a Local Customer Service Representative and become the voice of our brand. We're urgently hiring passionate individuals to deliver exceptional support to our diverse client base. Enjoy a collaborative environment, comprehensive training, and competitive compensation with growth opportunities. Perfect for those seeking a stable career with immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using proprietary CRM systems and multi-channel support tools
- Collaborate with cross-functional teams to escalate technical or billing concerns
- Maintain detailed customer interaction records in compliance with company protocols
- Contribute to process improvement initiatives through feedback and suggestions
- Meet/exceed performance metrics including CSAT scores and resolution times
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency in CRM software (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; associate's degree preferred
- Must pass background check and drug screening
- Authorized to work in the US without sponsorship