Job Description
Join our award-winning team at Nexus Solutions Group during our exclusive Urgent Hiring Event for Customer Service Representatives in Kansas City, MO! We're seeking passionate professionals to deliver exceptional support experiences while advancing their careers in a dynamic environment.
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement pathways
- Modern downtown office with free parking
- Team-based recognition programs
Don't miss this opportunity to make an immediate impact while growing professionally!
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily with empathy and efficiency
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce with <100% compliance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs: 90% CSAT, 20+ calls/hour, <3% abandonment rate
- Participate in bi-weekly training to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in B2C/B2B environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional active listening and de-escalation skills
- High school diploma or equivalent (college degree preferred)
- Flexible availability including evenings/weekends (12-hour shifts)
- Typing speed: 40+ WPM with 95% accuracy
- Valid US work authorization and clean background check