Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support to local communities in Dallas and Virginia. This role offers flexible scheduling, remote options, and immediate start for qualified candidates. Enjoy competitive pay, comprehensive training, and a supportive team environment while making a real impact on customer satisfaction. Apply today to kickstart your customer service career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and technical issues with professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficient with Windows, CRM software, and multitasking
- Ability to work 20-30 hours/week with flexible availability
- Strong problem-solving and conflict resolution abilities
- Valid work authorization and reliable internet connection