Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Albuquerque, NM! We offer paid training, competitive pay, and a supportive environment where your voice matters. As a key member of our customer success team, you'll resolve inquiries with empathy and professionalism while enjoying flexible scheduling and growth opportunities. Our commitment to employee development means you'll gain valuable skills in conflict resolution, technical troubleshooting, and multi-channel communication. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with exceptional professionalism
- Resolve billing inquiries, technical issues, and product support requests
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to escalate complex issues and ensure timely resolution
- Meet performance metrics including quality scores and customer satisfaction targets
- Participate in ongoing training to enhance product knowledge and service skills
- Support cross-functional teams during peak demand periods
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support role
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional verbal/written communication and active listening abilities
- Ability to work independently in a fast-paced night shift environment
- Problem-solving mindset with attention to detail
- Flexibility to work weekends and holidays as needed
- Basic knowledge of Microsoft Office Suite