Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and kickstart your career in customer support! We're seeking enthusiastic individuals to provide exceptional service to clients across Oklahoma and Texas. Enjoy the flexibility of working from home while receiving paid training and career growth opportunities. Our collaborative team culture values your unique perspective and dedication to helping others thrive.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive paid training program
- 100% remote work environment
- Health benefits and retirement plans
- Clear advancement paths to senior roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems accurately
- Collaborate with team to resolve complex cases
- Meet monthly performance and quality targets
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Proficient with Microsoft Office Suite
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work flexible hours including evenings