Job Description
Join our award-winning team at Coastal Connect Solutions! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our San Diego-based clients. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment where your growth is prioritized. Perfect for career changers and those seeking stability in the thriving San Diego job market!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in company databases for quality assurance
- Collaborate with support teams to address complex technical issues
- Meet/exceed performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service experience or relevant training
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software (training provided)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening