Job Description
Join our award-winning customer service team and make an impact from the comfort of your home! GlobalTech Solutions is urgently hiring passionate Customer Service Representatives to deliver exceptional support to our growing client base. As a fully remote position, you'll enjoy flexible hours while helping customers resolve inquiries with speed and empathy. We offer comprehensive training, career advancement opportunities, and a supportive virtual team environment. If you're a motivated problem-solver with a customer-first mindset, apply today to start your remote career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and clear communication
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify upsell opportunities through consultative selling
- Participate in weekly virtual training sessions
Qualifications
- 2+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Typing speed of 50+ WPM
- Flexible availability including evenings/weekends
- Relevant certification (e.g., HDI, CXPA) a plus