Job Description
Join our award-winning customer support team in this urgent remote opportunity serving Fortune 500 clients! We're seeking empathetic professionals to deliver exceptional service while working from anywhere in Michigan. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment where your growth is prioritized.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, troubleshoot technical issues, and handle billing concerns
- Maintain detailed records in CRM systems and document all interactions
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficient in CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed home internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent experience