Job Description
Join our award-winning customer service team remotely from Oklahoma City! We're urgently seeking empathetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a flexible home office environment. Be part of a company that invests in your growth through ongoing training and career advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly training to enhance product knowledge and soft skills
- Meet/exceed KPIs for average handle time and first-contact resolution
Qualifications
- Minimum 2 years B2B customer service experience
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work rotating shifts including weekends
- Associate degree or equivalent professional certification
- Proven track record in conflict resolution and de-escalation