Job Description
Join our award-winning customer experience team in Oklahoma City! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. This full-time role offers competitive pay, comprehensive benefits, and rapid career advancement opportunities. Work in a modern, collaborative environment where your voice matters and your contributions are valued. Training provided for motivated candidates ready to make an immediate impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions in CRM systems and escalate complex issues to specialists
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed knowledge of products/services and company policies
- Meet/exceed KPIs including average handle time and first-contact resolution
- Contribute to continuous improvement initiatives through feedback analysis
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills with empathetic approach
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; associate's degree preferred
- Flexibility to work weekends/holidays as needed
- Passion for problem-solving and customer advocacy