Job Description
Immediate Opportunity in Long Beach, CA! Join our award-winning team as a Customer Service Representative with PAID TRAINING included. We're urgently hiring passionate individuals to deliver exceptional customer experiences while launching your career in a supportive environment. No prior experience required – we invest in your growth!
Coastal Connect Solutions is expanding our Long Beach operations and offers competitive benefits, career advancement pathways, and a vibrant workplace culture. Flexible schedules available including weekends. Apply now to start your journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing product and process training
- Support cross-functional projects during low-volume periods
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude with conflict resolution aptitude
- Flexibility to work evenings/weekends as needed
- Reliable transportation to Long Beach office
- Passion for helping others and learning new systems