Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Raleigh, NC! We're urgently hiring passionate individuals to deliver exceptional experiences from the comfort of your home office. This is your chance to make an immediate impact while enjoying flexible hours, comprehensive benefits, and career growth opportunities.
As a key member of our 24/7 support center, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction rates. We provide full training, state-of-the-art equipment, and a supportive remote work environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and service requests using CRM systems
- Document interactions and escalate complex issues to senior team members
- Collaborate with cross-functional teams to resolve systemic issues
- Maintain detailed case notes and follow company protocols
- Identify upsell opportunities to enhance customer value
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including weekends
- Type 40+ WPM with high accuracy