Job Description
Join our award-winning customer service team in the heart of Washington DC! We're urgently hiring dedicated professionals to deliver exceptional support experiences for our Fortune 500 clients. This is your opportunity to launch a rewarding career with competitive benefits, flexible scheduling, and immediate start opportunities. Our modern downtown office offers collaborative workspaces and professional development resources.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems and proprietary software
- Document interactions and maintain detailed case histories
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience required
- Proficient with Windows OS and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including evenings/weekends
- Passion for helping others and problem-solving
- US citizenship or valid work authorization mandatory