Job Description
Join our award-winning team immediately! Nexus Solutions is urgently hiring passionate Customer Service Representatives in Columbus, OH. We offer competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. If you thrive in fast-paced settings and excel at problem-solving, this is your opportunity to make an impact.
What We Offer:
- Starting pay at $18/hour with quarterly performance reviews
- Full benefits package (medical, dental, vision)
- Paid training and career advancement paths
- Modern downtown Columbus office with free parking
- Flexible scheduling options
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly customer satisfaction targets (95%+)
- Participate in weekly process improvement workshops
- Support seasonal volume peaks during business hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2C or B2B
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting knowledge
- Flexibility to work weekends/holidays during peak seasons
- Positive attitude and solution-oriented mindset