Job Description
Join our award-winning customer service team in Cleveland! We're urgently seeking passionate individuals to deliver exceptional support to our local clients. No experience required – we provide comprehensive paid training to launch your career in customer success. Enjoy a collaborative work environment with growth opportunities and competitive benefits. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls and emails from local clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team to improve service processes
- Meet performance metrics for call quality and resolution
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work flexible hours (including weekends)
- Basic computer proficiency and typing skills
- Positive attitude with customer-first mindset
- Must pass background check and drug screening
- Local Cleveland residency preferred