Job Description
We are looking for enthusiastic and dedicated professionals to join our expanding call center team. This is an immediate start opportunity for individuals ready to kickstart their career in customer service. If you are located in Cleveland or the surrounding areas, we want to hear from you!
As a Call Center Representative, you will be the voice of our brand, connecting with customers to provide solutions and ensure satisfaction. We offer competitive pay, comprehensive training, and a supportive work environment.
Why Apply?
- Immediate start available
- Competitive hourly wage ($18 - $24/hr)
- Full benefits package (Medical, Dental, Vision)
- Paid training and career advancement opportunities
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently and accurately.
- Enter and update customer information into the CRM database accurately.
- Process orders, applications, and returns while adhering to company policies.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Meet or exceed daily and weekly performance metrics (KPIs) such as call handling time and customer satisfaction scores.
- Collaborate with team members to improve overall service delivery.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not required (we provide training).
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing skills (30+ wpm).
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and computer access if remote.