Job Description
Are you looking for a rewarding career with immediate opportunities? Apex Customer Solutions is currently conducting an urgent hiring drive for talented individuals to join our growing team in Detroit, MI. We offer comprehensive paid training for all new hires, ensuring you have the skills needed to succeed.
As a vital part of our contact center, you will serve as the primary point of contact for our valued clients. We are looking for people who are reliable, empathetic, and eager to learn. If you want a job that offers stability and growth, this is the perfect opportunity for you.
Why Apply Today?
- Urgent Hiring: Positions available immediately for the right candidates.
- Comprehensive Training: No prior experience necessary – we train you from scratch.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Modern Workplace: Work in a supportive, professional environment.
Responsibilities
- Answer incoming customer calls and emails with a professional and friendly demeanor.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Process orders, returns, and account information accurately.
- Document all customer interactions and update our CRM system.
- Follow call scripts and quality guidelines to ensure consistent service.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing skills (30+ WPM).
- Excellent verbal communication and active listening abilities.
- Ability to multitask and handle high call volumes effectively.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work flexible shifts, including weekends and holidays.