Job Description
We are hosting an Urgent Hiring Event in Charlotte, NC, to fill multiple positions for skilled Chat Support Specialists. If you possess a natural ability to connect with people and thrive in a fast-paced digital environment, we want to meet you.
As a Chat Support Specialist, you will serve as the primary point of contact for our valued customers via live chat. Your role is vital in resolving inquiries, troubleshooting technical issues, and ensuring an exceptional customer experience. We offer a dynamic culture, comprehensive training, and a clear trajectory for professional growth.
Responsibilities
- Execute Real-Time Support: Engage with customers through various chat platforms to answer questions and resolve issues immediately.
- Troubleshoot Technical Problems: Diagnose and resolve customer technical difficulties or service-related queries with patience and expertise.
- Document Interactions: Log all customer conversations and solutions accurately within the CRM system to maintain detailed records.
- Upsell & Cross-Sell: Identify opportunities to recommend additional products or services that align with customer needs.
- Adhere to KPIs: Maintain high performance standards regarding response time, resolution rate, and customer satisfaction scores.
- Stay Updated: Continuously learn new product features and company policies to provide informed assistance.
Qualifications
- Communication Proficiency: Excellent written communication skills with a professional, empathetic, and positive tone.
- Technical Aptitude: Basic computer literacy and ability to navigate web-based tools and software.
- Typing Speed: Minimum 40 words per minute (WPM) required.
- Flexibility: Willingness to work flexible shifts, including evenings, weekends, and holidays.
- Education: High school diploma or GED equivalent required.
- Reliability: Must be dependable and able to work on-site at the Charlotte location during the hiring event.