Job Description
Join our award-winning team at Apex Solutions Inc. as a Customer Service Representative! We're urgently hiring motivated professionals to deliver exceptional experiences to our diverse clientele. This is a direct-hire position with competitive benefits, including health insurance, 401(k) matching, and paid training. Our state-of-the-art downtown Cleveland facility fosters a collaborative environment where your growth is prioritized. Don't miss this opportunity to launch your career in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with billing and logistics teams to resolve complex issues
- Document all interactions accurately in our ticketing system
- Meet/exceed monthly KPIs for response time and resolution efficiency
- Participate in quarterly product knowledge workshops
- Support weekend/holiday shifts during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Typing speed of 45+ WPM with 98% accuracy
- Strong conflict resolution and empathy skills
- Ability to multitask in fast-paced environments
- Available for on-site hiring event on October 15th