Job Description
Join our dynamic team at Innovate Solutions Group as a Customer Service Representative! We're hosting a exclusive hiring event for motivated individuals in Raleigh, NC – no experience required. This is your opportunity to launch a rewarding career in customer support with comprehensive training, competitive benefits, and growth pathways. Our collaborative environment fosters professional development while serving diverse clients across technology, retail, and healthcare sectors. Event Details: Walk-in interviews every Tuesday 10AM-2PM at our Raleigh headquarters. What We Offer: Paid training, health insurance, 401k matching, and monthly performance bonuses. Why Join Us? We invest in our people – 85% of entry-level reps advance to specialist roles within 18 months.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems with 99% data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environments
- Strong problem-solving and empathy mindset
- Reliable transportation to our Raleigh facility
- Positive attitude with willingness to learn
- Availability for flexible scheduling (including weekends)