Job Description
Are you a dedicated professional looking for an immediate start in Ohio?
Apex Support Solutions is currently holding an **Urgent Hiring** event for a **Customer Service Representative** to join our dynamic team in Cleveland. We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
Why Join Us?
• Competitive hourly pay starting at $15
• Comprehensive health benefits package
• Paid training and career growth opportunities
• Supportive management and team culture
This is a fantastic opportunity to secure a stable position with an **immediate start**.
Apex Support Solutions is currently holding an **Urgent Hiring** event for a **Customer Service Representative** to join our dynamic team in Cleveland. We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
Why Join Us?
• Competitive hourly pay starting at $15
• Comprehensive health benefits package
• Paid training and career growth opportunities
• Supportive management and team culture
This is a fantastic opportunity to secure a stable position with an **immediate start**.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on resolution.
- Provide accurate product information and explain services to clients.
- Log customer interactions, issues, and resolutions in the CRM system.
- Identify and escalate complex issues to the appropriate department.
- Process returns, exchanges, and refunds efficiently.
- Maintain a positive and professional demeanor at all times.
- Collaborate with team leads to meet daily performance metrics.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but willing to train the right candidates.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to type 35+ WPM and handle multiple tasks.
- Must be available to work flexible shifts, including weekends.
- Problem-solving mindset with a customer-first approach.